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Crafty Business Questions: Etiquette

April 10th, 2009

I’m just starting out, and I have lots of questions I’d like to ask successful business crafters.  What’s okay and not okay to ask about?

In general, it’s okay to ask about process, not product, and it’s always best to ask for help from businesses that don’t compete with yours.  For example, if you sell plush toys, it’s not okay to ask another plush artist where they get their fabric, who their distributor is, or what consignment stores they work with.  Instead, try asking something like, “Can you recommend somewhere to start researching distributors/stores/wholesale fabric suppliers?”  Then, instead of giving away their contacts/sources, they can give you the name of a trade association or web site where you can begin your own research.

It is also okay to ask a fellow crafter general business information, like if they can recommend any good crafty business books, marketing classes, banks, or bookkeeping software.  Your successful accounting practices will not harm their business.  Other things that are sometimes okay to ask about include who designed their logo/web site, and how they developed a good pricing structure. You can also ask non-competing businesses for general feedback on your Etsy store, packaging, etc.

If you are unsure about whether your question falls within the bounds of etiquette, try asking it by beginning, “Would you be comfortable sharing information with me about X?  I totally understand if you’re not.”  That way, it’s easy for them to say no and neither party has to resent the other.

I sell my toys with buttons that have clever sayings on them.  Yesterday one of my customers told me she also wants to start selling (mass-produced) toys with clever buttons on them. She asked me for my button source and their pricing!  I think this is really rude.  How do I respond kindly without blowing my top?!

Again, this goes back to process, not product.  How did you find your button source? How did you research pricing in order to comparison shop?  It may be as simple as telling her you Googled the phrase “button makers” and then requested prices and samples from five local businesses.  She still has to do the legwork, but you’ve answered her question helpfully, while insinuating that maybe it’s not so cool to ask a competitor for such specific information.

I’m thinking of applying for a particular craft fair, but I don’t know anyone who’s vended there.  Is it okay for me to ask a random vendor (posted on their vendor page) how profitable it was for them?

This is a tricky one, but I would say yes, provided: you ask someone who does not sell competing products, you ask using the “Would you be comfortable sharing…” preface, and you don’t ask specifics, like “how much money did you make at that fair?” or “what were your best selling items?”  Instead, stick to more general questions, like “was it worth your time?”, “did the customers generally fit your demographic?” and “would you do it again?”

Do you have thoughts about these questions?  Do you have other etiquette questions?  Ask them in the comments and we’ll try to answer them!

Current Status of the CPSIA, or "Lead Law" for Children's Products

January 17th, 2009

Crafty businesses are pissed about the Consumer Product Safety Improvement Act.  Really pissed.   On the surface it sounds good, and it certainly has good intentions behind it, but it carries a lot of new requirements that could put a lot of crafters out of business during a time when it’s already hard enough to get by.

The CPSIA sets new standards for the amount of lead and phtalates allowed in children’s products–from clothing to toys to furniture–which is good, in theory.  In practice, however, it requires every material in every component in every color of every product to undergo testing, which can cost thousands of dollars per product.  It also requires resellers of children’s products to carry safety certificates (GCC’s) for any regulated product they buy after February 10th (when the law goes into effect).  While large, foreign toy manufacturers may be able to absorb these costs, small domestic businesses and individual crafters may not.

Unsurprisingly, small businesses have been in an uproar about the CPSIA–so much so, in fact, that the issue reached #6 yesterday on Change.org, putting it safely within the top ten issues which will be presented to President-Elect Obama’s transition team.  People on Etsy.com have been petitioning the Consumer Product Safety Commission regularly, as have many popular small business bloggers.  Luckily, with the economy in the tank and public opinon firmly on the side of Main Street, these petitions seem to be getting heard.  Just last week Bloomberg News reported that “wool, cotton, silk, gemstones and pearls” would all be exempt from testing.  The L.A. Times also reported exemptions for “clothing, toys and other goods made of natural materials such as cotton and wood.”  And the CPSC itself released a statement on January 8th, stating: “Sellers of used children’s products, such as thrift stores and consignment stores, are not required to certify that those products meet the new lead limits, phthalates standard or new toy standards.”

That’s a big relief, and of course the hope is that the CPSIA will continue to be updated to protect both children’s safety and the livelihood of small businesses, but we’re not off the hook yet.  All of the above statements are just press releases.  Nothing in the text of the law has actually been changed yet. So what can you do as a small business owner?  First, submit your own comments to the CPSC by January 30th. All the contact information can be found on the second page of this document.  Second, prepare your business if you sell any children’s products:

  • Contact the manufacturers of your materials to see if they have already tested their products.  If so, ask for a copy of their safety certificate.  If not, ask that they be tested (perhaps in conjunction with others who use their materials), or seek alternative manufacturers.
  • See if your products can be made with alternative materials.  Can your children’s jewelry be made with wooden beads rather than plastic ones?  Can that headband be made out of cotton, rather than polyester?
  • Contact your local representatives in Congress about this issue, or draft a petition and have all the crafters you know sign it.

There is still a lot of room for change in the CPSIA, but it won’t happen by itself, so be a swimmer and take responsibility for the survivial of your own business.

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